Customer Case Study: Brickhouse Social

Overview

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Brickhouse Social is a vibrant and bustling venue in Manchester and part of the Drunk Panda Group. They operate bars, foodservice, private hire rooms, Kable Club and multiple events spaces spread across 3 floors. They faced challenges ensuring staff completed compliance tasks properly and administrative efficiency. Seeking a solution that understands their problems and works with them to build solutions to them, they turned to Aquaint. This case study explores how Aquaint has transformed their operations, significantly reducing risk and administrative burdens and improving team comms.

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Background

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Located in the heart of Manchester, Brickhouse Social offers a unique blend of entertainment, dining, and social experiences. With a dynamic environment and high customer turnover, maintaining compliance and admin, whilst properly communicating with the team was a constant challenge.

The Challenge

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Before adopting Aquaint, Brickhouse Social relied on the Trail app for their compliance and administrative needs. However, the staff found the system clunky and time-consuming. The need for a more intuitive and efficient solution became apparent as the team struggled with:

• Ensuring compliance tasks got done properly.
• Time-consuming administrative tasks.
• Lack of insightful analytics for informed decision-making.
• Lack of product vision, the Trail app was basic and hadn’t changed in 3yrs

The Solution: Aquaint

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Brickhouse Social implemented Aquaint to address these challenges. The app's user-friendly design, robust features and clear product vision provided a comprehensive solution to their needs.

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Key Benefits

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1. Streamlined Compliance Management Aquaint made compliance requirements easy and more enjoyable. Youssef, the owner, shared, "I've been using Aquaint for my business's compliance needs, and it has truly been a game-changer. The software's intuitive interface and user-friendly design make navigating through complex compliance requirements a breeze."
2. Admin Made Easy The adoption of Aquaint significantly cut down admin time. "Aquaint is 10x better than Trail," Youssef stated. "It cut admin time in half, saving us hundreds of pounds in the process."
3. Insightful Analytics Aquaint's robust features provided Brickhouse Social with insightful analytics, aiding in informed decision-making. "Aquaint's robust features not only streamline the compliance process but also provide insightful analytics that help in making informed decisions," Youssef explained.
4. Exceptional Customer Support The customer support provided by Aquaint ensured a smooth changeover from Trail for Brickhouse Social. Youssef noted, "The customer support is exceptional, always ready to assist and ensure a smooth experience."
5. Improved Staff Experience Staff members at Brickhouse Social found Aquaint much easier to use than Trail. They repeatedly mentioned how the app simplified their daily tasks, enhancing overall productivity and job satisfaction. Jess, General Manager, hailed it as “hospitality’s most user-friendly app”

Results

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Since implementing Aquaint, Brickhouse Social has experienced:

• Increased Efficiency: Admin tasks are now completed in half the time, freeing up staff to focus on customer service and other critical areas

• Cost Savings: Reduced admin time has resulted in significant cost savings, amounting to hundreds of pounds.

• Enhanced Compliance: The addition of things such as incident reports with photo attachments has resulted in thousands of pounds saved on insurance claims

• Higher Staff Satisfaction: Staff find Aquaint easier to use, which has improved their overall job satisfaction and productivity.

Conclusion

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Aquaint has proven to be a valuable asset for Brickhouse Social, transforming their compliance management and admin processes. Youssef highly recommends Aquaint for any business serious about staying on top of compliance. "With Aquaint, compliance management has become efficient, stress-free, and even somewhat enjoyable. Highly recommended for any business serious about staying on top of compliance."

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About Aquaint

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Aquaint is the go-to solution for businesses looking to improve their compliance and administrative processes. Get aquainted here.

Brickhouse Social i part of the Drunk Panda Group of venues. For more information about the featured venues, visit Brickhouse Social or Kable Club.

To see Youssef’s review and others, visit our Capterra page.

For reference, Brickhouse Social previously used the Trail app before switching to Aquaint.

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